EP
Eddie P

1 reviews | Active since Dec 2009

21 Sept 2016, 12:39

LTE a no show

<p>I have had Telkom's LTE service for less than a month and experienced 5 outages already. I tried to find out if its a maintenance issue, a fault or just bad service.....but i guess they answered my question by not responding, puting the phone down and even cancelling a online chat. if this doesnt get resolved I will cancel this service (contract or not I will not pay for a bad service)</p> <p> </p> <p>When it works I have speeds between 8 and 25MB so it's not the area i'm in. I have full LTE coverage</p>

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Replies (2)
Telkom
Telkom's reply22 Sept 2016, 07:17
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply23 Sept 2016, 09:54
Official

Hi EdwardP,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Department and we will make sure your query is attended to. Case ***0.


We apologize for any inconvenience caused.

Regards

William

Telkom Social Media Team

Best regards,