1 reviews | Active since Apr 2014
LTE A F.U.P - No reply from Telkom upon inquiry
Hi, this is not a active account yet, I would like to inquire regarding the FAIR USE CAP.As the service should be up and running within the next two weeks. I have signed up for the unlimited LTE A broadband package, I just need to Confirm that as we use our current connection to stream video only, that we will not be shaped or throttled, the consultant assured me this will never happen. I just need Confirmation of this as the increased speed will upscale the video quality and data usage. I wish to inform Telkom that, should the service not be suitable for streaming on a daily basis, I reserve my right to cancel the contract based on the non disclosure of critical information to the agreement. Kindly be advised that this is purely stated to protect our rights as consumers for a package, wherein the Terms and Conditions do not make mention of the exact Fair Usage Cap. I also wish to advise that we do not make use of Peer to Peer Networks at all, and only wish to watch Netflix, Hulu and Youtube, and that the connection speed cannot go below 4mb/s as this would make the services unusable. We will attempt to manage the download streaming quality to a maximum of 720p.
Thank you for making contact with us.
Kindly note that this query has been handed to our Mobile Division and feedback will follow.
Your ***
Regards,
Moenieb.
Telkom Social Media Team.
Thank you for making contact with us.
Kindly note that this query has been handed to our Mobile Division and feedback will follow.
Your ***
Regards,
Moenieb.
Telkom Social Media Team.
