LTE 50 gig Contract not cancelled and keep getting billed

Hi

On Wed, Oct 4, 2017 at 12:14 PM I mailed ********** the documents they required in order to cancel my LTE account as I ordered ADSL to be installed at my house, on 30 October I stil havent heard anything so I phoned in to confirm, I was informed that they would phone me, Later the month I get a call from a Telkom consultant asking if I would like to upgrade my LTE, To my surprise he confirmed my LTE was still active I phoned 081 180 and requested I send the documents to them they will escalate it , on Mon, Nov 20, 2017 at 12:49 PM I have sent the documents again to LephotX, ********** radebn the 2 employees who previously requested the documents. Today I receive a statement and find yet it is still not cancelled and I am being billed, My ADSL was installed beginning of November which means I am now paying two accounts and the LTE is lying in a box unused. I phoned in again today and spoke to Mr T Lentsat whom again requested the paperwork in order to send it to his superiors to get this resolved I sent it through at Mon, Dec 4, 2017 at 3:07 PM. Can someone that has authority please sort this out? I feel its quite unfair to have super good service when selling services but when it comes to cancelling and helping customers this is what you do even though the customer that didn't leave they just took a different package.