LTE

<p>I have an LTE contract, I have very slow speed. I contacted Telkom to request to migrate my package from LTE to Fibre but was advised that this is not possible and I have to pay a cancelation fee. I have reported the issue and a technician came out to my house more than 6 weeks after reporting the issue.</p> <p>I was advised by the technician than the LTE coverage is very poor in my area. Upon taking out this contract I was informed that there is coverage.</p> <p>Could Telkom advise me as to why I will have to pay a cancelation fee on a contract that does not give me the requested service. I cannot even watch a video clip on my current contract.</p> <p> </p> <p>I would appreciate if someone from Telkom can contact me that would be able to actually assist me and not send me from pillar to post as in the last 2 months.</p>