LTE

<p>Dear Telkom</p> <p>I am really tired of logging calls just for you to close it and not resolving my issues, All over SA people have been complain about your poor performance and bad service.</p> <p>If you dont believe me feel free to read this newsletter maybe it will refresh your memory: http://mybroadband.co.za/news/cellular/171901-telkom-lte-problems.html)</p> <p> </p> <p>In the last month and a half have been logging calls for slow download speeds and high Pings. But it would seem that you guys aren’t able to provide a decent internet connection and that you’re very good at breaking promises and ignoring your issues.</p> <p>Escalating calls doesn’t even work. your engineers got the one liners hooked and ready to use and they use it with ease ,all they can say is, we couldn’t get hold of you, we don’t know about any issues with our network or when they do actually phone you they just say is: it’s your router or your LTE signal, It’s just a pity half of the guys don’t even care about us your consumers.</p> <p>This is false adverti*****t at best. I want my issue fixed. i use to get 30Mb download and 24ms ping now it between 6 and 12mb down with 300 - 600ms ping.i have to power my router off just to get a semi ok connection, i will end up with broken router. (This after you guys advertised your bandwidth will never fluctuate, News flash it is doing just that)</p> <p>i have provided my contact details more that once and it would seem the agent never saves it and then they just keep on phoning to a number that isn’t even mine, but sends a sms me to my own cell to tell me they have tried to phone me to someone else number WOW.</p> <p> I even went so far as to proof to them that the issue it’s my signal or tower, but nothing was done to fix there shoddy infrastructure issue or to remove the 14mb download limit they instate on my profile.</p> <p>This needs to stop. We need a better ISP, one that would give Telkom a run for their money maybe then will we get what we pay for.</p> <p>I want a discount until all my issues has been resolved.</p>