LTE

I app**** for LTE for our home on 1 March. Once I received the ticket number I cancelled our current landline. I had one missed call from Telkom on my phone one morning (I was in a meeting and could not answer) and nothing since. I've phoned in many times only to be told that the LTE sales team is an outgoing call centre only and that they will phone me. I was promised that they would phone me within a week last week Monday. I phoned again this week Monday only to be told that they promise to phone me in an hour. I made sure to keep my phone with me but the call never came. Yesterday I spoke to someone about the internet again, and was promised a return call by 11.00. It did not come. I've given several alternative numbers in case I am not reachable on my cell, but I am still waiting for the call. I went to the Eastgate Telkom shop, but gave up after waiting in cue for an hour. Can someone just please call me to arrange for the router to be delivered? I don't understand why it is such a problem to get the internet up and running!!!