LTE...

I app**** for my LTE service on the 7/12/2015 on the 30th a consultant finalized the deal with me and I have received all my sms confirming that it has been approved. I have been mailing, and calling the relevant department to get some feedback on how to track my order and what status is it currently in yet I dont get any response, When I am on the line I get transferred through divisions or i get no answer and am on hold until the line cuts or i get told to call another division that when I call I end up waiting on hold and then the line cuts once again. The consultant I spoke to confirmed that my delivery will be this week(04/01/2015 08/01/2015) but gave me no way to track my order or anything of the sort, it has been nearly a month since I logged this call and understand that it is a busy time of year, I would just like feedback so that I as the customer knows what is happening with my order. your feedback will be greatly appreciated