LTE 30GB contract - Cannot access internet

Good day<br> <br> During last week I got the Smartbroadband Wireless 30GB contract at my local Telkom store. I have not been able to connect to the internet with the sim card provided. When inserting a different Telkom mobile sim into the router I can connect to the internet without issues.<br> <br> On Saturday I spoke to a helpful consultant saying it is an issue on Telkom's side and she apologised for the inconvenience and that I should be able to access the internet within 72 hours. However I am still unable to connect to the internet. Consultant this morning told me that she can't tell me when it will be resolved. It could even be next week Friday! The number in question is ***.<br> <br> Your immediate attention will be appreciated as I have now incurred additional data charges because the new service is not workng.<br> <br> Regards,<br> Emile Steyn