Loyalty funeral cover

loyalty funeral cover? A **** or false adverti*****t? My moms been trying to register for this option for a few months now. The answers shes been getting. Once you recharge with 100 be it in one transaction or multiple she will get an sms with a link to register. It needs to be one transaction of a 100 or more. Today the call centre agent i spoke to had no knowlege of a loyalty funeral cover and transfered the call to sales who also didnt know about the funeral cover and was about to transfer the call back to service centre when her manager told her we had to go to the telkom shop. What to do now?