Loyal Service? Enjoy getting your account suspended.

Telkom billing is an absolute horror. I recently upgrade my MacBook contract to an iPad, happily agreeing to the extra early upgrade fee, choosing to give them more business. How do I get rewarded? I get told via an sms AFTER I finalise the contract and get the device that I reached my credit limit and my account gets suspended. I now cannot call, send sms's, receive calls or receive sms's.

I've been completely locked out of my life. I work in a business where every day I need to receive OTPs which I now cannot receive, inconveniencing not only myself but my customers as well.

I try to call their support line only to get stuck in a loop with this self service robot. The one time I manage to get a call back, the consultant tells me they will investigate the issue and I have not heard anything since. Of course they're happy to allow me to call from my suspended account as long as it's to Telkom themselves.

I go into a Telkom and get told that once my next debit order goes off I MIGHT get my account unsuspended within 7 to 14 working days. I've already had this suspension for roughly half a month. When I put that into words, it makes me even more upset.

Do you not do recurring credit limit updates? How can you tell me my credit limit now is the same as my credit limit when I got my first ever contract?

I need to get my life back. This is the worst experience with a service provider I ever could have imagined having. Giving them loyalty by taking out a contract only to receive a slap in the face and having my account suspended.