Loyal Customer treaded bad on the 10 of June I will write every day till somone helps me

Dear Telkom Team,

I have been a loyal Telkom customer for several years, but each time I try to upgrade my contract, I feel as though I’m being treated unfairly — almost as if I’ve done something wrong.

A few years ago, my mother and I opened a dual contract because I was unable to open an account in my own name at the time. About four years ago, she cancelled her side of the contract, but my contract remained active. Since then, I have consistently paid Telkom and have often been in credit.

Now that I would like to upgrade my phone, I am being told that I cannot upgrade or cancel the contract, even though I am the one making all the payments. I explained this to your staff this morning and requested that the account be moved into my name, as my mother is no longer involved — she is elderly and it’s not her responsibility. Unfortunately, the response I received was extremely rude and unhelpful.

Telkom refuses to allow me to cancel or upgrade the contract because it is still in my mother’s name, even though she hasn’t used the account for years and does not make any payments. I am unable to move to another provider or get a new phone, and I am incredibly frustrated.

All I want is to upgrade my phone under my own name and continue paying as I always have. If this cannot be resolved, I will have no choice but to raise this issue daily until a fair solution is found.

Please assist me urgently.