FO
Francois O
1 reviews | Active since Jan 2017
12 Jan 2017, 10:13
Loyal customer needs help
<p>Usually I'm quite satisfied with Telkom's service, and any faults are fixed within a reasonable time. However, every two years or so, something like this comes along which tests my patience:</p> <p>My phone line has been out of operation since early November 2016. There was an attempt by Telkom to fix the issue, but I'm still without service. Please help, it's becoming a real problem :REF 31CRK271116</p>
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Replies (2)
Telkom's replyOfficial
13 Jan 2017, 09:00Hello Franna14
Thank you for taking my call.
As discussed , the cables has been struck by lightening and is in the process of being replaced.
A copy of your post has been escalated to the managers responsible for a progress update and if possible an estimated time of repair.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply13 Jan 2017, 09:00
Official
Hello Franna14
Thank you for taking my call.
As discussed , the cables has been struck by lightening and is in the process of being replaced.
A copy of your post has been escalated to the managers responsible for a progress update and if possible an estimated time of repair.
Regards
Noleen
Telkom Social Media Team.
Best regards,
FO
Francois O's updateReviewer Update
27 Jan 2017, 10:28Two weeks later and still no progress, in fact it's gotten worse! The little bit of internet service that I still received was cut off on Monday 23 Jan at 08:00. I am now completely without voice or data services, with no end in sight. It seems that Telkom is not willing or able to solve this problem, which has dragged on for nearly three months. No-one has contacted me to advise me how long this outage will continue. As a home-based worker for multinational oil company, I am utterly dependent on internet to be able to do my job. I am now forced to consider alternatives and will soon cancel my Telkom accounts if they cannot fix the issue.
FO
Francois O's update27 Jan 2017, 10:28
Reviewer Update
Two weeks later and still no progress, in fact it's gotten worse! The little bit of internet service that I still received was cut off on Monday 23 Jan at 08:00. I am now completely without voice or data services, with no end in sight. It seems that Telkom is not willing or able to solve this problem, which has dragged on for nearly three months. No-one has contacted me to advise me how long this outage will continue. As a home-based worker for multinational oil company, I am utterly dependent on internet to be able to do my job. I am now forced to consider alternatives and will soon cancel my Telkom accounts if they cannot fix the issue.