ES
Elmarie S
1 reviews | Active since Aug 2010
25 Apr 2023, 10:36
Loyal clients are treated like trash
On the 31st of March my debit order bounced. On the 14th April, I noticed that the payment went off and it was R2040, twice the amount that I pay. They advised that they deducted double the amount for the end of March and April and they will deduct on the 31st of May. They indicated that both of my Telkom lines will be suspended for 7 working days. Today (25 April) is the 7th working day and both my lines are still suspended. I contacted Telkom earlier this morning and according to them, the money does reflect on their side but they did not allocate the funds to my account in order to unsuspend my phone within 7 working days. However, the consultant will do that after our call and I still have to wait another 5 hours. TELKOM IS PATHETIC, HOW LONG DO I HAVE TO WAIT? I HAVE BEEN A LOYAL CLIENT FOR MORE THAN 30 YEARS AND I HAVE NEVER MISSED A PAYMENT, THIS BEHAVIOR SHOCKS ME TO THE CORE.
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Replies (4)ES
Elmarie S's updateReviewer Update
26 Apr 2023, 13:14 On the 31st of March my debit order bounced. On the 14th April, I noticed that the payment went off and it was R2040, twice the amount that I pay. They advised that they deducted double the amount for the end of March and April and they will deduct on the 31st of May. They indicated that both of my Telkom lines will be suspended for 7 working days. Today (25 April) is the 7th working day and both my lines are still suspended. I contacted Telkom earlier this morning and according to them, the money does reflect on their side but they did not allocate the funds to my account in order to unsuspend my phone within 7 working days. However, the consultant will do that after our call and I still have to wait another 5 hours. TELKOM IS PATHETIC, HOW LONG DO I HAVE TO WAIT? I HAVE BEEN A LOYAL CLIENT FOR MORE THAN 30 YEARS AND I HAVE NEVER MISSED A PAYMENT, THIS BEHAVIOR SHOCKS ME TO THE CORE.
ES
Elmarie S's update26 Apr 2023, 13:14
Reviewer Update
On the 31st of March my debit order bounced. On the 14th April, I noticed that the payment went off and it was R2040, twice the amount that I pay. They advised that they deducted double the amount for the end of March and April and they will deduct on the 31st of May. They indicated that both of my Telkom lines will be suspended for 7 working days. Today (25 April) is the 7th working day and both my lines are still suspended. I contacted Telkom earlier this morning and according to them, the money does reflect on their side but they did not allocate the funds to my account in order to unsuspend my phone within 7 working days. However, the consultant will do that after our call and I still have to wait another 5 hours. TELKOM IS PATHETIC, HOW LONG DO I HAVE TO WAIT? I HAVE BEEN A LOYAL CLIENT FOR MORE THAN 30 YEARS AND I HAVE NEVER MISSED A PAYMENT, THIS BEHAVIOR SHOCKS ME TO THE CORE.
ES
Elmarie S's updateReviewer Update
26 Apr 2023, 13:14 On the 31st of March my debit order bounced. On the 14th April, I noticed that the payment went off and it was R2040, twice the amount that I pay. They advised that they deducted double the amount for the end of March and April and they will deduct on the 31st of May. They indicated that both of my Telkom lines will be suspended for 7 working days. Today (25 April) is the 7th working day and both my lines are still suspended. I contacted Telkom earlier this morning and according to them, the money does reflect on their side but they did not allocate the funds to my account in order to unsuspend my phone within 7 working days. However, the consultant will do that after our call and I still have to wait another 5 hours. TELKOM IS PATHETIC, HOW LONG DO I HAVE TO WAIT? I HAVE BEEN A LOYAL CLIENT FOR MORE THAN 30 YEARS AND I HAVE NEVER MISSED A PAYMENT, THIS BEHAVIOR SHOCKS ME TO THE CORE.
ES
Elmarie S's update26 Apr 2023, 13:14
Reviewer Update
On the 31st of March my debit order bounced. On the 14th April, I noticed that the payment went off and it was R2040, twice the amount that I pay. They advised that they deducted double the amount for the end of March and April and they will deduct on the 31st of May. They indicated that both of my Telkom lines will be suspended for 7 working days. Today (25 April) is the 7th working day and both my lines are still suspended. I contacted Telkom earlier this morning and according to them, the money does reflect on their side but they did not allocate the funds to my account in order to unsuspend my phone within 7 working days. However, the consultant will do that after our call and I still have to wait another 5 hours. TELKOM IS PATHETIC, HOW LONG DO I HAVE TO WAIT? I HAVE BEEN A LOYAL CLIENT FOR MORE THAN 30 YEARS AND I HAVE NEVER MISSED A PAYMENT, THIS BEHAVIOR SHOCKS ME TO THE CORE.
ES
Elmarie S's updateReviewer Update
26 Apr 2023, 13:14 On the 31st of March my debit order bounced. On the 14th April, I noticed that the payment went off and it was R2040, twice the amount that I pay. They advised that they deducted double the amount for the end of March and April and they will deduct on the 31st of May. They indicated that both of my Telkom lines will be suspended for 7 working days. Today (25 April) is the 7th working day and both my lines are still suspended. I contacted Telkom earlier this morning and according to them, the money does reflect on their side but they did not allocate the funds to my account in order to unsuspend my phone within 7 working days. However, the consultant will do that after our call and I still have to wait another 5 hours. TELKOM IS PATHETIC, HOW LONG DO I HAVE TO WAIT? I HAVE BEEN A LOYAL CLIENT FOR MORE THAN 30 YEARS AND I HAVE NEVER MISSED A PAYMENT, THIS BEHAVIOR SHOCKS ME TO THE CORE.
ES
Elmarie S's update26 Apr 2023, 13:14
Reviewer Update
On the 31st of March my debit order bounced. On the 14th April, I noticed that the payment went off and it was R2040, twice the amount that I pay. They advised that they deducted double the amount for the end of March and April and they will deduct on the 31st of May. They indicated that both of my Telkom lines will be suspended for 7 working days. Today (25 April) is the 7th working day and both my lines are still suspended. I contacted Telkom earlier this morning and according to them, the money does reflect on their side but they did not allocate the funds to my account in order to unsuspend my phone within 7 working days. However, the consultant will do that after our call and I still have to wait another 5 hours. TELKOM IS PATHETIC, HOW LONG DO I HAVE TO WAIT? I HAVE BEEN A LOYAL CLIENT FOR MORE THAN 30 YEARS AND I HAVE NEVER MISSED A PAYMENT, THIS BEHAVIOR SHOCKS ME TO THE CORE.
ES
Elmarie S's updateReviewer Update
26 Apr 2023, 13:15And TELKOM does not even bother answering
ES
Elmarie S's update26 Apr 2023, 13:15
Reviewer Update
And TELKOM does not even bother answering