1 reviews | Active since May 2016
Lowest standard of service from Telkom
<p>Since I had no further satifactory response on my last review, let me take this oppertunity to once again report the poor effort that Telkom has taken to address the faulty line. I reported my faulty line on 18 May 2016 with ***. On the 20th a technician came out who could not fix the problem and did not hear anything until yesterday when another technician pitched up. He also could not fix the issue as apparently he could not access a pole that is on another property. So thats it, I can't have internet because they can't access the pole. That is just swell. Let's hope one day that Telkom will find a way to access the pole. In the meantime it is costing me more bucks because I now need to make use of very expensive data from mobile ISP. But why must Telkom worry. </p>
Hi Akkedis_007
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We really do apologize for the delay.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team
Hi Akkedis_007
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We really do apologize for the delay.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team
Dear Keagan
Since there are only deceit and lies from Telkom, this matter will now be lodged with ICASA. I cannot and will not trust anything that Telkom has to say. I have listen to all the lies from day one. It is the same thing over and over, “a technician has been dispatched”. I was called by Keagan on Friday who told me that the technician would be in contact with me either Friday or Sa****ay. Guess what, I am still waiting. This is totally unacceptable. I have been rather patient until now. I have tried to get some resolution for the issue but I am fed-up. Telkom is in my opinion *********** to deal with the matter. I also think Telkom is spiteful of the fact that I lodged a complaint through HelloPeter. But now I will take it further. I have also read the End-User and Subscriber Service Charter Regulations published on ICASA’s web page.
Dear Keagan
Since there are only deceit and lies from Telkom, this matter will now be lodged with ICASA. I cannot and will not trust anything that Telkom has to say. I have listen to all the lies from day one. It is the same thing over and over, “a technician has been dispatched”. I was called by Keagan on Friday who told me that the technician would be in contact with me either Friday or Sa****ay. Guess what, I am still waiting. This is totally unacceptable. I have been rather patient until now. I have tried to get some resolution for the issue but I am fed-up. Telkom is in my opinion *********** to deal with the matter. I also think Telkom is spiteful of the fact that I lodged a complaint through HelloPeter. But now I will take it further. I have also read the End-User and Subscriber Service Charter Regulations published on ICASA’s web page.