Low WiFi Signal with No Solution

<p>Our WiFi Signal has become terrible low and is now to a point that I barely have reception right next to my rooter. I have spoken to several other people staying in my area that is suffering with the same problem. I reported the fault to Telkom and I received a call back that there is nothing that they can do about it and that I must accept the situation as is. This was unacceptable to me as I am paying for a service that I am not getting. In addition to that, I am of opinion that this reply will be unacceptable if the same problem arouse in a major company, airport or shopping centre. Must the enterprise close down just because Telkom can't fix their problem, because I have never heared of any airport closing down because their WiFi broke and their service provider couldn't fix it. The phone was put down in my ear and my service log was closed without resolving my issue. I then phoned again and logged another service call and I was told that I had to have my rooter tested at the Telkom Shop. I took my rooter to the shop in Somerset Mall where I was told that it cannot be tested there, after the call centre told me to take it there. They also could not provide me with any facility that I could have my rooter tested. They could only offer to sell me a new rooter. I asked the consultant, what will happen if my problem still persists after purchasing a new rooter. The consultant rep****, at least you will have a new rooter then. I asked the consultant to open another service request and he explained to me that there is a service charge. I asked the consultant if I had to pay the service charge if the Telkom line was faulty, to which he rep**** yes. My conclusion, Telkom Staff is not willing to assist or help their customers in any regard other then selling them unnecessary equipment. I was encouraged by the call centre to disconnect my landline. Telkom offers no solutions to problems, other than to accept it and live with it. Telkom's customers must pay for fixing their own problems. I am getting the impression that all the staff is deliberately providing the worst prossible service in order for clients to move away from Telkom so that they have less work load.</p>