TA
Tiaan A

1 reviews | Active since May 2009

12 May 2016, 20:48

Low speed uncapped LTE

<p>I purchased a Smartbroadband uncapped LTE contract from telkom 6 months ago. Everything was fine until Monday this week. I ussually got decent speed. But ever since Monday 9 May, my internet has been unusably slow.</p> <p>Phoned the call centre and they just gave me a standard response saying it is congestion. This is bull****. How do you have no congestion the one day and sudenly the next day the congestion is so bad that you can't even use the internet. Also, according to telkoms own website, full speed is gaurateed even during peak periods: "<span style="color: #919b99; font-family: Telkom123-Light, sans-serif; font-size: 15px; line-height: 22.5px; background-color: #ffffff;">Full connection speeds will be maintained during peak periods for general browsing, online gaming and video streaming and the customer experience will not be affected."</span></p> <p><span style="color: #555555; background-color: #ffffff;">I would like this resolved or the contract cancelled as I am not getting what was sold to me.</span></p>

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Replies (2)
Telkom
Telkom's reply14 May 2016, 10:39
Official
Hi Tia****berts, Thank you for making contact with us. This response serves as confirmation that your query has been received and we will contact you. We do apologize for any inconvenience we have cause to you. Your reference number is: SM233207 Regards Luleka Telkom Social Media Team

Best regards,

Telkom
Telkom's reply14 May 2016, 10:40
Official
Hi Tia****berts, Thank you for making contact with us. This response serves as confirmation that your query has been received and we will contact you. We do apologize for any inconvenience we have cause to you. Your reference number is: SM233207 Regards Luleka Telkom Social Media Team

Best regards,