Low speed

Day 9 still no help, while you still escalate and investigate but am still not getting the service you promised. I get it that my speed might be up to 128kbps, might be 80kbps but not 10kbps. You guys keep telling stuff I know, I know am suppose to be throttled and I know my speed will be up to 128kbps but no one is explaining the 10kbps speed am experiencing. You know very well you can't even load a page with that speed. I can't pay for that, it's not fair. Like I said if it does change am canceling on Saturday. Am tired of complaining.