Low or No internet service for months and I still pay my full amount

Hi.

For months now I pay my telkom bill each month for a 10Mbps line but dont receive the internet that I pay for. Each time I phone telkom to lodge a complaint the idiot on the other end of the line try to point the fault back at me... The problem is with telkom and the very very bad service you get from them... No will to help paying customers and also no s**** to help paying customers. After all the faults that I've logged not a SINGLE telkom technician showed up to try and solve the problem. I pay for a 10Mbps line and when I do a speed test my Ping is 4641ms where it should be about 14ms, my download speed is 0.00Mbps (which means that I dont have ANY internet what so ever) and it should be at lease 8Mbps for a 10Mbps line... My upload speed is 0.02Mbps where it should be about 2Mbps.. I'm so tired of telkom and the lack of service and s**** to help the paying customers...

Can anyone please do something about this???

And a word of advice to anyone looking to get internet, AVOID telkom AT ALL COSTS!!!!