Low Bandwith Intermittend Connection - ADSL line

On the 27th of April 2015 I logged a fault with Telkom online regarding an intermittent connection to the internet, and my land-line is also completely off. Whilst submitting it the system had a notification stating that our area has had a general issue since the 23rd of April 2015, but I still continued with logging the call. We received 2 notifications via SMS from Telkom, 1 on the 27th when i logged the call, and 1 on the 28th. I have since contacted their call center on the 29th and 30th of April, but I'm not really getting feedback to when this will be resolved - or actually any other communication or response from them about the issues. I cannot understand why I still get charged for a line that is basically useless? Firstly I feel that all the Telkom clients in the affected area need to then get reimbursed by Telkom for not being able to fix their stuff? As many of us are losing valuable Business Hours with our lines and ADSL being off. :( I also understand that there have have been quite a few public holidays recently, but since the general fault has been logged since the 23rd of April 2015 - i feel that this is more than enough time to get this fixed. :(