Lousy service with lte application.

On25 April I app**** for LTE Deal deal.B315 router + 15 gig. Same day received call from an agent and went through the details, I informed agent that I was going away and would only back on 3 may. I Receive two emails from Telkomnoreply on 28 April, saying they tried to contact me but no answer. Tried to call the number with promotion code sent to me on 25th on Tuesday 3rd but gave up after 20 minutes. called again on 4th Wednesday to establish what current status is , held on for 30 minutes before agent responded, took some details and asked me to hold on while she investigated. 20 minutes later she says can only find my original application, no notes. and the April deal is now closed. and no stock Very disappointed in total lack of service and honesty.