Lost Pre-Order Galaxy S8+

<p>I recently pre-ordered the Galaxy S8+ on Telkom's website and received a mail confirming so. I never heard back from them, <br /><br />Upon calling them and following up, I was told that my credit vetting had failed as "they could not reach the HR department at my employer to verify my employment". I have never even heard of this. I have multiple credit accounts open and never have they needed to contact my HR department at work.<br /><br />They now say that I must visit the store. <br /><br />Does that mean I will now not receive the wireless charger that I was supposed to get when I pre-ordered??</p>