Lost phoned from Telkom still not resolved!!

I am so fed up of network providers not doing their job. Honestly!!! I took out a contract with Telkom in November. They were suppose to deliver my phone to the adress i signed for. Turns out someone else signed for the package and now the phone is MIA. First of all, if they did their job and checked the ID, it would not have gotten lost in the first place. Now its December and i was suppose to give the phone as a gift to my mom and still no answers where the phone is, if it will be replaced or anything. Just a back and forth between myself and thre courier company. After we reached the courier company they said we must sort it out with Telkom. Now Telkom says it must be sorted out with Oppo. I have been with telkom for a number of years without any problems but now when i upgrade or take out a contract i am definitely contemplating whether or not to keep them as my provider. Service is just terrible!!!