Lost Phone

<p>One of our company mobile phones that we have with Telkom was lost on the 03/11/2016.It was insured with Finrite (Telkom Insurance).Phone was black listed on the 04/11/2016 and new simcard was made.We sent documents to Finrite on the 07/11/2016 for the claim,they said that Telkom need to approve it and it will take 24 hrs.Today is the 22/11/2016 still the claim is not approved.Telkom say that the simcard that was issued by them does not exist but we recieve a bill from them for the past year and our account is being debited every month.Tried calling Telkom helpline but they say need to deal with Finrite,tried the Telkom stores,they say need to call the call center.and Finrite say they can only approve claim after Telkom approve it.Not sure what to do next</p>