1 reviews | Active since May 2015
Lost or ****** ADSL Data
<p>My Telkom ADSL data was ****** or lost. I am only aware of the loss between 19 June and 15 July, as during this period I was connected to my Axxess account. I estimate a loss of just under 40GB. On 19 June after receiving Telkom’s 80% usage notification, I changed over to my Axxess account, which I stayed connected to until all my Axxess data was depleted on 15 July. By this time, I also lost 18.66GB of my Telkom July data allocation. BTW Axxess has a three-month data rol***** for unused data, brilliant stuff! I love it!</p> <p> </p> <p>The part that is absolutely frustrating, is Telkom’s blatant, ‘We Don’t Give a ****’ attitude - this is my experience with Telkom in this regard. I’ve made numerous calls to 10210, demanded to speak to a manager on a few occasions, Mr C Ricks and Ms B Jacobs answered the call, I’ve received IT References, Interaction IDs and tons of “You’re not the only customer with this complaint. We’ll investigate”. Around 19 July, I received 15GB Pre-paid Top-Up data from Telkom. This does not even make up for the data loss in July alone.</p> <p> </p> <p>Here’s the concerning bit. If this is ***** / theft, it could possibly be internal with Telkom staff. At least it can be traced and sorted – I hope. If this is a system glitch, how much more data can be lost while a client is actively using their Telkom account? How will we ever know or be able to prove this? This data loss situation might not be in Telkom’s best interest – honesty, integrity and all – but it certainly is in their interest if clients must constantly top up. Top-up data is expensive data.</p> <p> </p>
So here is Telkom’s response:
“Telkom Internet has given us the following feedback on the softcap 100GB account :
In June 112.686 GB was used.
In July 127.522 GB was used.
The error was corrected with the top up that was provided.
Regards
Noleen
Telkom Social Media Team.”
In other words, my interpretation “We gave you some data, keep paying your bill and shut up!”
My complaint is that - I ALONE AM NOT USING MY DATA. I don’t know how else to communicate that to Telkom. I’m not disputing that data was not being used, I’m stating that I did not use all the data.
Looking at July alone, from 1st July to 15th July I was connected to my Axxess account. Before connecting to Telkom ADSL on the 15th July, 18.66GB (19%) was already used. Who used it? From what telephone number was it used?
Yes, I did receive 15GB Top-up data from Telkom, but lost 18.66GB in July alone. I initiated this complaint in June when I noticed my Telkom allocated data being depleted while I was connected to my Axxess account.
Telkom does not communicate with you, they communicate at you. See Noleen’s response above. My data was ****** / lost / Telkom system glitch, and their response is: “Get lost! End of story”
So here is Telkom’s response:
“Telkom Internet has given us the following feedback on the softcap 100GB account :
In June 112.686 GB was used.
In July 127.522 GB was used.
The error was corrected with the top up that was provided.
Regards
Noleen
Telkom Social Media Team.”
In other words, my interpretation “We gave you some data, keep paying your bill and shut up!”
My complaint is that - I ALONE AM NOT USING MY DATA. I don’t know how else to communicate that to Telkom. I’m not disputing that data was not being used, I’m stating that I did not use all the data.
Looking at July alone, from 1st July to 15th July I was connected to my Axxess account. Before connecting to Telkom ADSL on the 15th July, 18.66GB (19%) was already used. Who used it? From what telephone number was it used?
Yes, I did receive 15GB Top-up data from Telkom, but lost 18.66GB in July alone. I initiated this complaint in June when I noticed my Telkom allocated data being depleted while I was connected to my Axxess account.
Telkom does not communicate with you, they communicate at you. See Noleen’s response above. My data was ****** / lost / Telkom system glitch, and their response is: “Get lost! End of story”
Dear Telkom
Just explain this to me:
(Read it carefully now. Better yet, read it a few times. Seek to understand my complaint.)
"Looking at July alone, from 1st July to 15th July I was connected to my Axxess account. Before connecting to Telkom ADSL on the 15th July, 18.66GB (19%) was already used. Who used it? From what telephone number was it used?"
Read it again. Do you understand my question?
Dear Telkom
Just explain this to me:
(Read it carefully now. Better yet, read it a few times. Seek to understand my complaint.)
"Looking at July alone, from 1st July to 15th July I was connected to my Axxess account. Before connecting to Telkom ADSL on the 15th July, 18.66GB (19%) was already used. Who used it? From what telephone number was it used?"
Read it again. Do you understand my question?