Lost need help

<p>Have finished cancellation form in April 23 and spoker to the cancellation side when the phone to ask if im sure around July the line went off and then now In September I received I message if I don't pay they will not reconnect my line what should I do I want my phone cancelled not reconnected please help! Have been to 4 different areas of telkom and phoning them take's so long and yet they say only cancellation department can help but they can't give out number's or transfer me.</p>