Lost my email address

<p>I changed my internet service provider from Telkom ADSL to another Fibre service provider. </p> <p>When giving Telkom notice of my intention to discontinue the ADSL internet service, I made it very clear that my two email addresses were to remain with Telkom. </p> <p>The one is particularly important as it's my business email and I am 100% reliant on this particular email address. The email address was a domaine which Telkom registered for me. I have been paying Telkom a domain fee for the past 8 years.</p> <p>Three weeks ago my business email address disappeared. </p> <p>Telkom says they cannot find this email address. I have spoken to numerous technicians who are all not able to sort out my problem.</p> <p>I have logged a case with Technical support at Telkom two weeks ago; apparently a 2nd tier technician would be able to help me. I've had no response. </p> <p>I called in yesterday and was given a 2nd case number yesterday and I'm told that someone will contact me.</p> <p> </p> <p>Hostmasters, a department within Telkom, (they cannot be reached via phone, only available on email) created a new email address for me, not the same as my business address, as an alias to my business email address. The emails sent to this email address is can only be viewed on telkom's do messaging platform. Emails are not being received in my outlook. </p> <p> </p> <p>I have been a client of Telkom's for over 20 years and I cannot believe the way I've been treated. </p> <p>Nobody has taken any responsibility for the devasting effect that this has made on my business. I feel helpless and saddened by the lack of service and lack of compassion that Telkom has shown. </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>