Lost landline phone

I had been to Telkom store in RBay(TDS Richards Bay Boardwalk) on the 12/08/2019 when the D-Link DWR-720/PW had been collected by the consultant Silindile and sent in for repairs. On the 19/08/2019 I received an SMS stating "Dear K PATCHAPA, your DWR-720 P/W FLLA DLink has been allocated to a Repair centre for repairs - *** We will contact you with any updates. Telkom Mobile. Please do not reply to this" On the 22/08/2019 I received a follow up SMS stating "Dear K PATCHAPA, your DLink DWR-720 P/W FLLA has been dispatch back to TDS Richards Bay(Boardwalk). Handset will be delivered in 4 days. Telkom Mobile. Please do not reply to this" On the 28/08/2019 which was in 4 days (excluding weekend) a consultant at the branch searched for the device and said it's not at the store and the courier company has not delivered it. And I should come back when the store phones me. I received no phone calls from the store nor did I receive a follow up SMS. I went back to the store and spoke to a very *********** consultant. She said that the store can not track the phone and she does not know the courier company that their branch uses. I therefore phoned the call centre on the 25/09/2019 (a month later) in which was of no help as they transferred me to 4 different departments. At the end of call I had no assistance. Consultants who I had spoken to was 1 .Mathadiso Kaci 2. Sibolelo Pakadi 3. Nobulhe Ngcobe 4. Thebokazi I still don't have the phone nor did I receive assistance in finding it.