Lost hope in Telkom.

My business relies on ADSL. Have now been down for 6 days. Call them 3 times a day. Answer always the same. "the lines are down" and "We will get a technician to call you". No one has called, no idea when the fault will be fixed, no offers of any hope or solution or timeline as to if or when problem will be solved. Just left in the dark while staff sit and do nothing. Now need to start looking for other options as I cant run a business like this. My business would close down if I treated my customers like Telkom treats theirs.