Lost hope

I upgraded my landline with adsl in Nov 2017..... Till date my upgrade has not been completed.... I have still not received delivery.... I have made endless calls and most of the time it's just a waste..... I'm tired..... I wish I could cancel everything..... That's not the end..... To top it off telkom puts me on the wrong package..... I try to correct this..... One they are either or always offline, two the bills department says phone sales, the sales department says phone bills and then eventually when you get somewhere with no hope they are always offline...... I'm paying for something I don't have.... I don't know what to do anymore.... And finally now my landline is down.... Logged a fault but as usual..... Tired and frustrated ?......

What's the point of going to the store a million times when they don't help as well..... Always offline!