Lost for words.....

Unlimited home package suspended because I was not billed, to top it off. Then invoice is incorrect with it reaching almost double the amount I am due to pay.

Calling the contact center multiple times, driving to two different stores, being promised call backs with no solution. As I type this. I have been on a call which stands at 45 minutes right now.... over 90% of that time I am listening to hold music because the only manager working in a massive contact center is not willing to take my call. Promising me a call back tomorrow.... have I not been promised that before?

With the end of shift fast approaching I am guessing I will remain on hold until that happens where my call will cut.

My suspended internet is financially impacting me because I have tenants using the internet for work from home purposes. All I want is to pay what I should be paying so that it can be activated again!

Not much to ask. All I need is someone to resolve a very basic invoice problem where I have two subscriptions I am paying for.... not sure why I am paying two for one service. Also on this invoice I am being billed for my line rental which clearly states as forming part of the agreed R1008.00 charge.

This all for me to stick to my end of the deal and pay the CORRECT AMOUNT so I can use a service which I have logged multiple technical faults for... so in a nutshell... I WANT TO PAY FOR A SERVICE THAT DOESNT WORK CORRECTLY, SO A MODEM PROVIDED BY YOU WHICH FAILS ON ME CONTINUOUSLY CAN WORK FOR PEOPLE TO BE ABLE TO WORK AND NOT PUT ME OUT OF POCKET AS I AM FILLED WITH GUILT DUE TO THE SERVICE I WANT TO PAY YOU TO DELIVER ON CAUSING MY TENANTS TO BE INCAPACITATED IN THEIR WORK....

So while typing this.... I am still on hold.... closing in on a hour now.

Telkom.... owning the market is no excuse for you to deliver the worlds worst service!

I need this resolved right now!