CT
Chadwin T

1 reviews | Active since Dec 2009

30 Nov 2015, 13:35

Lost for Words

I'm really annoyed at how Telkom deals with its customers & the incorrect billing. I took a simple uncapped package which includes line rental, free evening & weekend calls to telkom numebers, free 3G USB/****le which to date I STILL have not received) 2mps DSL line at R579. <br> <br> For the past 2 months I've been billed close to R831 and no one can explain why the charges are that high when its suppose to be a fixed amount. I do not utilise the landline for calls, I do it would be less that R20 for the month. <br> <br> Can someone please give me a call to explain why my bill is high and why I'm on an evening weekender plan when I only signed up for simple uncapped at R579 per month. also a dispute was logged and your billing department cannot track it I was assisted by Ben who logged it on 2015/11/20 on *** I'm really becoming irritated at the run around and the *********** staff I had to deal with. I need ALL my issues addressed & attended to PLEASE ASSIST!

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Replies (1)
Telkom
Telkom's reply30 Nov 2015, 18:21
Official
Hello chadwint,

Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being investigated and feedback will follow.

We sincerely apologise for the inconvenience.

Your social media reference number is SM161798.

Regards,
Joshua
Telkom Social Media Team

Best regards,