lost faith in telkom

<p>Well I used to advice family and friends to go telkom but after the service I received on saturday 28/01/2017 from the telkom call center iv decided that when this contract ends im done with them too , anyway , I called the call center and spoke to a lady regarding my billing and debit order amount being miles apart , u know what her response was ,IM SORRY SIR when I asked to speak to someone higher up the ladder in accounts department ,she blatantly tells me, U CANT SPEAK TO BACK OF HOUSE MANAGEMENT , REALLLLLYYYYY !!!!!! . We as the consumers that pay their salaries every month and we cant speak to them with a problem , are they ROYALTY ??? ,and then she tells me they cant reverse it I must go to the bank and reverse it meaning I need to carry the R60 bank charge ,thats service for u . My name is Enrico - ********** 427</p>