LS
Lee-Anne Swart

1 reviews | Active since Jun 2016

24 Jun 2016, 12:04

Lost Cause in trying to Cancel TELKOM Account

<p>In April 2015 I called to cancel my entire Telkom account as i moved to a new residence. In December 2015 I got a wake up call when i received a bill from Telkom for not cancelling a TIN number which is now at R1605.95, please explain to me I do not reside at that address, i do not have that telephone number or a line how do i then have access to the TIN number, if only they checked they would see that there is NO DATA usage on that TIN as I cannot access it because i cancelled. To make the matter even more laughable in June 2015 a new Telkom user opened an account at the same address with the same number and Telkom is billing that person for the new TIN/line and number that was previously allocated to me, so hallo again please i beg you to explain how do I now access the TIN on the same number/line as the new TIN was registered, so in other words Telkom is happily double billing both of us?????? I have called 8 times sent 2 e-mails requesting cancellation and the reversal of this cost to no avail. Today 24th June 2016 I receive another invoice - really! I have never seen such pathetic incompetence in my life - in that Telkom cannot even resolve a little cancellation?. Quick to hand me over to ITC though regardless of the dispute lodged over the last year not having been resolved and to no lack of trying from my side. I will NEVER EVER do business with Telkom again!</p>

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