AS
Aden S
1 reviews | Active since Sept 2013
28 Nov 2015, 20:20
Lost cancellation, and additional charge.
The Telkom Mobile (in Canal Walk, Century City, Milnerton) store lost my cancellation request. I now need to go through the process again. Additionally I was charged around R350 in my last month for the 5gb free data. I have provided my Financial Account Number.
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Replies (1)
Telkom's replyOfficial
28 Nov 2015, 21:59Hello meshann,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM172567
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM172567
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Best regards,
Telkom's reply28 Nov 2015, 21:59
Official
Hello meshann,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM172567
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM172567
We apologize for any inconvenience caused.
Regards,
Ntokozo
Telkom Social Media Team
***
Best regards,