AS
Aden S
1 reviews | Active since Sept 2013
03 Jan 2016, 22:30
Lost cancellation, additional charge, no feedback
The Telkom Mobile (in Canal Walk, Century City, Milnerton) store lost my cancellation request. I now need to go through the process again. Additionally I was charged around R350 in my last month for the 5gb free data. I have provided my Financial Account Number.<br> <br> My previous query with reference SM172567 hasnt had feedback in months. I went back to Telkom mobile, they said they cancelled it but I'm still getting billed.
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Telkom's replyOfficial
03 Jan 2016, 23:12Hello meshann,
Can you confirm if this is the service number which is affected so that we can laise with our Cancellation Team to further assist and contact you.
Your reference number is SM172567
We apologize for any inconvenience caused.
Regards,
Eric
Telkom Social Media Team
***
Can you confirm if this is the service number which is affected so that we can laise with our Cancellation Team to further assist and contact you.
Your reference number is SM172567
We apologize for any inconvenience caused.
Regards,
Eric
Telkom Social Media Team
***
Telkom's reply03 Jan 2016, 23:12
Official
Hello meshann,
Can you confirm if this is the service number which is affected so that we can laise with our Cancellation Team to further assist and contact you.
Your reference number is SM172567
We apologize for any inconvenience caused.
Regards,
Eric
Telkom Social Media Team
***
Can you confirm if this is the service number which is affected so that we can laise with our Cancellation Team to further assist and contact you.
Your reference number is SM172567
We apologize for any inconvenience caused.
Regards,
Eric
Telkom Social Media Team
***