Lost application - or has it been ******

Your reference number is SM118088.<br> Your *** <br> Your reference number is SM104938<br> <br> I want my so called lost application back. If someone has ****** it and used it for identity ***** what am I supposed to do.<br> No response EVER - still no line, and tired of the same thing now for almost 4 months. Just return my ****** or lost application that you people have in your possesion, What more do you want me to do - please tell me exactly what it is I must do in order to get a line installed, because you have failed dismally over a 4 month period...Welcome to a government run institution, pathetic service, pathetic excuses.