Lost application due to poor management costs me

Hi<br> After a frustrating week of trying to get ADSL installed and having got social media team involved went back to the Bayside Store today to get to the bottom of my application. I was horrified to find that it had not been processed and the paper (yes paper) was lost. <br> How the ****** hell does paper make and electronic process better?<br> I have wasted a great deal of time today sorting out telkom. I called into the bayside branch and discovered it is management that said applications must be done on paper then captured. I had no sms, no nothing from Telkom and if I had not gone it nothing would have happened. I have wasted hours on this, I bill by the hour and am self-employed. I was spent half an hour waiting while the branch hunted for my application form for ADSL. I am now a week delayed and have lost 2 hours that I could have billed (R1500) becuase some idiot put paper into an electronic system. it made absolute sense today that the team in twitter came nowhere becuase Bayside had done sod all!. Not happy and let down. madness