Lost Application

I am very annoyed at the moment. I app**** for fibre online last week, after a Telkom representative called me back to do the whole creating a profile, checking coverage, contract, credit vetting, etc. This morning when I followed up, no existing application was found under my name and as I am typing this, have to do the entire frustrating process again. I have now been on the phone for more than 30 minutes, while the consultant try to find my address!! This is totally unacceptable!! I can see why people revert to deal with companies other than Telkom!