lost all hope in telkom very despondent

from day ine 1 have had issues with adsl according to telkom i live to far from the exchange so cant get the 2meg or anything near 2 meg line as advertised..i am only getting 700 kb/s.but then saw the 599 special for lte and thought it will sort me out.. i app**** and was successful with bid . the agent called me and had to ans some questions that was so ambiguous and not told correctly.i was told that i failed the authentication. so calling them back was told to go to store with my id and proof of residence bla bla so took all the documents took off wrk and stood in que at the cresta branch after cpl of hrs waiting i was told they cant do anything nor can they reset the block on my name to re ans the question.. imagine wut better proof that i am applying for the service i presented myself in person with id with proof of residence with bank statement and was told by the consultant over the phone to do such took of work just to be told theres nothing they can do.curently have no adsl coz it went off 2 days ago and still no fix the line i got is dismal and cant get lte coz no one can hlp me... sad sad sad TELKOM ..oh and all this for a service i am paying for .wish for alternatives.