Lost a lot of money through telkom buying data that I am unable to use and management or team leaders are busy in a meeting need to be compansation for all my loss and telkom to hire competent people who are putting customers before their meetings as we p

Hi I am so disappointed about the service I received from telkom today, since the lockdown I have been having problems with my data bundle, will purchase and receive messages that my data was successfully loaded then after few hours will get another message that my bundles have duplited, at first I never took it seriously until recently when loading the bundle still I won't be able to use internet, on Saturday I called telkom and the consultant told me that my problem is because I purchased the airtime with my banking app so all customers who are using their banking app are having the same issue so I must go to my bank as the know about this problem and the bank will refund me because even that Sat she can see on the system that I have bundles but unable to use them, yesterday I went to the bank and the bank sent me back to telkom since this issue was from telkom, went to Jabulane branch I was told that at the branch level they won't be able to assist me but the office will call me in the next 30 minutes waited and waited to no avail, again today I load another data still nothing is working then I called telkom they gave me the manual settings which did not work I called them again to ask for an assistance the lady I spoke told me that around my area there is no telkom coverage and I have been using thus for the past 3 years only to find out today that I don't have network coverage and they won't replace or reimburse me with all the data or money I have lost, I ask to speak to the manager she only told me they are not available