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shaun W

1 reviews | Active since Aug 2009

08 Jun 2016, 07:38

loss of signal

<p>hi i signed a contract in may 2014 for an LTE package. I lived in the thatchfield area and was given a 7 day trial and it worked great so i signed a LTE deal. Everything has worked magically until about 4 months ago. All of a sudden i struggle to get an LTE signal. Previously i had full signal and a solid poll and ping, but now i struggle i only get 2 bars and the packlet loss is massive. I still live in the same house and have the router in the same place. If i switch to 3G then the signal is perfect but the speed is slow. I have reported it on the Telkom facebook page but they came back and said there is no LTE coverage in my area. But i have always had. So the network has changed and now i must suffer????????? </p>

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Replies (2)
Telkom
Telkom's reply08 Jun 2016, 11:14
Official

Good day rush694

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

sW
shaun W's update22 Jun 2016, 07:28
Reviewer Update

hi, no one has contacted me and i have received no feedback