Loss of DO-Broadband discount, creation of a new account not requested, and consequently two accounts active for the same service line.

<p>My original complaint was posted on Hello Peter 08.09.2016 as follows:-</p> <p>When enquiring about possibly upgrading my existing broadband, I was encouraged to apply for the "over 70-year" discount applicable to the telephone line charge etc. but was not told that my Do-Broadband established discount would be taken away...which it has!...and a new account has been created! The discounts have no relationship to each other...the "over 70 year" discount applies to the fixed line charge, and the Do-Broadband discount applies (and always has) to the addition of an adsl line. A written complaint logged on the website is unanswered since 17.08.2016. Furthermore, Belinda (the HELP Call Centre Manager who 'phoned me on a line "which does not exist" after I was told by the Call Centre to take the matter up with the Store which sold me the contract) has failed to revert as promised since 19.08.2016.</p> <p>Telkom's response on 11.09.2016 was positive as follows:-</p> <p>Hallow Neil</p> <p> Your case has a defence which has been investigated and findings are before you were changed to pensioners discount over 70yrs in August 17, you had a Bo-Broadband service which on the deal it included your ADSL line rental plus data account which is the data account TIN ********** which is no longer active under the account number ********** 56260, which then you no longer qualify for the discount. However have now lined your Telephone with the data account so you can get your discount as of next month. Unfortunately I don’t know why was it removed on your account and lined to a different account which also belongs to you still.</p> <p>Regards & Thank You</p> <p>Celiwe</p> <p>Ops Specialist: Social Media</p> <p>Division: Multimedia Channels</p> <p> </p> <p>My response was an e-mail to Celiwe on 11.09.2016 when I received not one but TWO accounts from Telkom and the promised DO-Broadband discount which I was previously entitled to was not shown on either account: </p> <p>Dear Celiwe,<br /> Unfortuately this has not happened; I have now received TWO accounts for my landline *** and neither the old account no. ********** 56260 nor the new account no. ********** 40426 shows the DO-Broadband discount. You advised in your mail dated 11September 2016 that this had been sorted out, but it clearly has not. Please attend to it and advise me what you have done.<br /> Regards,<br /> Neil Grindlay</p> <p> </p> <p>I have received no response whatsoever to this mail.</p>