LOSS OF DATA

I have just noticed that if you purchse a top up data bundle when you run out of contract data, your once off data bundle will only be depleted until the new contract data bundle renews. At this point the older once off bundle will no longer be depleted and simply goes to waste while the newer bundle is depleted.

This process seems to unfairly benefit telkom at the expense of the consumer - by the time the contract data is depleted the once off bundle will be expired and so you will be unable to use that data.

It would make far more sense and be much more fair that the older bundle should deplete first.

This seems like a wilful tactic by telkom to offer less value to their customers and increase the likelihood of consumers being required to purchase more data.

Tyron