Loss of all emails

A server problem, including a complete lack of any back-up infrastructure, resulted in the complete loss of all stored emails and contact details. At no stage did Telkom attempt to communicated with clients despite the severity of the problem and its enormous consequences.<br> <br> Indifferent call centre staff were completely incapable of understanding or explaining the problem and asked that clients just accept the loss of important information that has been accumulated over a number of years, the expectation being a secure and well managed storage facility.<br> <br> After four phone calls, It was agreed that a Telkom manager would contact me within a day to explain how the emails were lost and why Telkom do not have a back up facility. To-date, no manager has phoned.