Losing Revenue due to Telkom Negligence

<p>I really need assistance from senior person within Telkom because I am getting no joy from any of the support desk consultants or their supervisors - ifor 2 months now. Its a business account. Come on Telkom!!!!!!</p> <p>I will appreciate you contacting me to discuss the matter.</p> <p> </p> <p>Herewith the background:</p> <p> </p> <p>1. We logged a new service request on Telkom Website two months ago to move our Synergy HRS landline.</p> <p>2. The Telkom website stated that a consultant will contact us to discuss the request.</p> <p>3. No consultant contacted us and this is the series of events that happened since:</p> <p>a. They cancelled our 20 year old landline number automatically. 011 ********** </p> <p>b. They showed up 2 weeks later at the new premises to install the new line and new number.</p> <p>c. No one from Telkom informed us that the new address is outside the exchange and cant be moved.</p> <p>d. We cancelled the move order and ask Telkom to activate a virtual numebr or Direct-a-call service. .</p> <p>4. The above process was addressed NUMEROUS times (almost 30 phone calls!!! and we are still nowhere!!!! and the business is just losing revenue.</p> <p>5. In the meantime we have moved to the new premises and we have been without our number for more than two months!!</p> <p>6. The number is our business and livelihood!!!</p> <p>7. When I phoned today, there was still no track of the request on the account and number is still suspended!!!!!!!</p> <p> </p> <p>We really need assistance because the business is affected drastically!!!</p>