Losing revenue due to incompetence of Telkom

I have a business and end of February we moved to new premises. We contacted telkom on the 26th of February 2018 to request this to be done after I went to the office at College Square. Apparently it has to be done by phone. We requested the move of the line and would have been contacted within 72 hours.

Since then we have phoned and emailed countless people yet in between comments from telkom about the line being suspended, they are not the service provider (this is a good one why on earth would I receive and pay a account received from telkom for 6 years if you are not my service provider)we need to pay the account etc etc etc.

This is my main line for my business I have this number for the past 6 years - my clients struggle to get hold of me and new clients will not get through thus being the number on all my advertising - radio, papers, etc.

Who will cover the amounts in business I have lost since 26 February due to telkom personel's incompetence?????????????