Losing my mind!!

<p>On Monday afternoon our internet went down, on the modem the internet light is completely off. Landline works just fine, but no internet. I reported this monday, 4 days now and we haven't even been assigned a technician yet!! Telkom has the worst customer service ever, seem like no one on the facebook page has any idea what is going on since they fail to give me a progress report everytime I ask!! They amount of money I have to spend on airtime due to no wifi, is insane!! I don't know why I pay for a service from telkom when I'm not recieving any service. How damn long can it take to assign a technician and just fix our internet?? Waiting this long is absurd!! I would not recommend Telkom to anyone, as they don't value their customers and they don't deliver the service that they get paid to deliver!! </p>