Loosing my patience!! Give my R700 Back!!

I would like to share my very frustrating review. In February 2018 we opened a contract for an ADSL landline (uncapped) to be installed at our home. It was approved the same day, but I was required to pay a R700 deposit prior to any work being carried out. Within a week a technician was assigned to carry out the work at our home, unfortunately he wasn't able to link up any cables to our home due to trees/bushes in the way of the pole he needed to use. We were told that they would have to write a report and submit it etc. After numerous attempts to get another technician out to carry out the work, and even confirmations of the same that the technician would definitely be there, this did not happen. It was decided in the beginning of March 2018, that we would rather take the option of having a Wi-Fi router uncapped and we went into the Bluff store to cancel the ADSL contract. During this time between March and up until July/August I have received Telkom Statements for a TIN number, with debits and credits every month has been different. I have not and will not pay any of the bills that have been issued to me. Despite of many, many, many phone calls with reference numbers and speaking and explaining the whole thing over and over and over again, cannot even explain how many calls and emails I have sent through to numerous employees at Telkom to try get the TIN number cancelled as contract had been cancelled in March 2018, also with at least 5 or more visits to the Bluff Telkom store where I have been in contact with the Manager there who has tried to assist me. All I am wanting is my R700 deposit paid back to me. This has been continuous for six months now!!!!!! Almost a month back I had been informed by the Manager of the Bluff Telkom store who has been trying his utmost best to assist me, and had promised about two weeks back that the deposit will definitely be paid into my account. He had taken my banking details etc to get this done. I called him last week and he was gobsmacked that I had still not received my deposit money back.

I did not want to resort to this, I've tried to be patient but this is just not fair on me whatsoever. I have waited six months to try get my R700 deposit money back, which was paid to them immediately after the contract was approved, quick enough to take my money, but what about all this time, perhaps us as customers should be gaining interest on our money owing to us by companies.

I have honestly had enough now, this has been the most frustrating six months. Using up my time, holding on the phone forever in a day, speaking to so many different consultants, obtaining reference numbers etc and dates and emails galore and making trips to the Telkom store.

Please can someone help me, I NEED this money bac**** Please!!!

PLEASE!!!!!

I have the following case numbers:

********** 0 ********** 6 ********** 2 ********** 4

I have the following dispute number:

********** 6

TIN number: **********

Regards.

Tracey Lester