Looking Money Due to Telkom

<p>I ordered a Tbiz Business Uncapped line on the 19th of April, and on the 25th a technician by the name of Mmampuru came through and connected everything and we were up and running smoothly. On the 4th the same technician came around 15h00 in the afternoon to disconnect the router, claimed that it was not ours and i should go to telkom and get a new line. His attitude was appalling to say the least and reasoning with him proved futile.</p> <p> </p> <p>I then called Telkom business to get clarity on why was the router installed in the fist place only to uproot it again and no one could give me a definite answer. it is as though this guy is working on his own authority and he owns Telkom.</p> <p> </p> <p>I am still waiting for one of the managers to call and explain what just happened. The embarrassment i had to experience in front of my clients with a guy coming to disconnect services as though i am in arrears or something.</p> <p>I went on to collect the router and tried to reconnect it myself but as I am Director by profession and no technician i failed dismally and in the interim had to find alternative ways of connecting thus losing money and paying for a service which i did not enjoy.</p> <p>I logged a call with reference number 135CTK050517 and explained the urgency of this matter and i was advised that a technician will be dispatched within 3-5 working days, and was further shocked that the fee will be on me as this is a fault logged in where lese all that is happening is non of my fault.</p> <p>Once the technician would have made his way to me, i need to call the printing company to come and reconnect the printer which another expense i didn’t anticipate all thanks to Telkom.</p> <p>My utter disgust with lack of service and empathy from this company. Furthermore no one has had the courtesy to call and inform me as a client what went wrong let alone apologise.</p> <p> </p>