LOOKING FOR THE WORST SERVICE PROVIDER: Don't delay, phone Telkom today!!!

As an existing Telkom Customer, I had a landline with Telkom and my Internet was hosted by Afrihost. I then saw the special that Telkom was running on their 4 Meg Line Uncapped Internet. I then decided to cancel my Services with Afrihost and signed up with Telkom. After 7 different Call Centre agents contacted me on which only after the last caller I finally have my order processed after placing it online, I explained to them that I am a current Telkom user and it is not required that a line be installed at my home. Even after numerous attempts to contact Telkom and follow up on my order, they still went and installed a new landline at my home. The representative of Open Serve then left a message with my Mom that I should phone 10210 in order to either cancel my existing line or have it migrated to the new line. I then phoned the number as provided to find that I need to phone 10213 and speak to the Sales Department which makes no sense at all. I then phoned the new number provided and was told that I can only cancel online. I then logged into my Telkom Online Account, the New and the Old Portal and still I cannot find any option anywhere on that website that mentions the word "Cancel Service" as per their Step by Step guide. I have sent numerous email to Telkom support and other forms of contact, however I only receive automated returned emails. Viewing my Bill online I am being charged for 2 lines in which I have been trying for over 2 weeks now to cancel the one line or merge the two. Personally I am completely fed up with Telkom and I think they are the worst service provider anyone could ask for. The only way to be in contact now is online, and their website is so slow and unattended that no person can communicate with them. With regards to everything having to happen online now, I think it is a joke. How are you suppose to resolve anything if you phone the Call Centre and they keep on referring you back to a website that should rather just be closed down as it is not functioning at all.